Hilarious audio with Verizon customer service in which they do not understand basic unit conversions. (youtube.com)

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3698 ups - 1631 downs = 2067 votes

619 comments submitted at 00:56:42 on Jan 26, 2014 by Silverflash-x

  • [-]
  • firenapkins
  • -26 Points
  • 04:23:21, 26 January

fuck this guy. I've worked for a verizon call center and I got paid 8 dollars an hour to talk to shit heads all day and I was almost not trained at all to understand how anything works. Why in the entire fucking world would this poor guy understand this type of math? He's ANSWERING PHONE CALLS hes not a FUCKING MATH GENIUS THAT IS SCREWING YOU OVER ON YOUR MONTHLY BILL! Get your dumb fucking heads out of your asses and quit being such pretentious fucks. If you can't afford your cell phone or don't agree with the charges, then move companies, don't embarrass the 19 year old guy who answered your call and did his best to remain professional even though he has not been trained and his main focus is making rent and a car payment every month so he doesn't have to sleep on a couch in his moms basement. Fuck everyone who upvoted this

  • [-]
  • dazheb
  • 18 Points
  • 04:30:00, 26 January

This isn't about who does what for a living and why. It's about not understanding what 0.002 cents is and what 0.002 dollars is.

  • [-]
  • firenapkins
  • -21 Points
  • 04:35:22, 26 January

No, you're wrong, this is about putting down someone who isn't as smart as you. This is about being an egotistical asshole and putting down someone else. This isn't funny or cool. This is a straight up "I'm smarter than you and I'll prove it on the internet" type video. This is bullshit and lacks empathy. He does this for a living and doesn't get paid enough for the 'why'. Downvote me all you want but this is just ridiculous. If the guy was being an asshole I'd understand but this is just ridiculous.

  • [-]
  • tsaog
  • 9 Points
  • 04:53:41, 26 January

If the person that is supposed to answer questions that involve numbers doesn't know how decimals work then it's a pretty valid complaint.

This recording wasn't posted so they guy could show off how smart he is. It was posted so he could show how awful verizon support is.

  • [-]
  • csreid
  • 8 Points
  • 04:59:08, 26 January

The call center guy's job is to take calls. That's what he did here. The difference between 0.002 dollars and 0.002 cents is not advanced math. This is grade school shit. The caller was calm, but obviously frustrated because he was billed 100x what he was quoted for. That's a problem with the company and it's the call center guy's job to rectify that. You can't throw a fit because a guy called and got frustrated that you were too uneducated to do your job.

  • [-]
  • firenapkins
  • -13 Points
  • 05:35:11, 26 January

That's not grade school shit and if you truly believe that you're just as guilty as the guy making the call. It's an honest mistake. You need to understand that the people working for verizon call centers have NOTHING to do with what people are charged on their bills. We simply don't, I don't work for one anymore but I was trained to navigate the system, to follow the script, to change plans and upgrade phones. That is about it. That is STANDARD. If you're so fucking smart why don't you go work for verizon call centers for eight dollars and hour and week and a half of training. It's not the call centers job to rectify that because they pay so little if you can't figure out some complicated shit like how many cents on the dollar every kilobyte of data will cost based on the family data plan you have spanning 2 motorola razrs and 3 smart phones then they can simply fire you and give your seat to someone in the next training class. Don't be a fucking prick. This guy wasn't trying to be "uneducated" or a "jerk" he was simply doing the best he could with the knowledge he/she had and is getting eviscerated on this website because of it. You should all be fucking ashamed of yourselves.

  • [-]
  • Sykotik
  • 7 Points
  • 05:43:50, 26 January

It's literally grade school math, dude. We learned decimals in 3rd. grade and currency values in 1st.

  • [-]
  • firenapkins
  • -11 Points
  • 05:50:09, 26 January

well why don't you come to my gym and I can literally teach you the difference between the roman greco clinch and the muay thai clinch. I literally learned that in second grade. Then when you wake up from your unconsciousness you can explain some of that decimal point math to me :)

  • [-]
  • Sykotik
  • 7 Points
  • 05:54:18, 26 January

No thanks. Fighting people over simple shit is for children and morons. I don't have time for either.

  • [-]
  • firenapkins
  • -11 Points
  • 06:01:55, 26 January

I.E. I'm a pussy and I've never done a physical activity in my life and I have no idea what you were talking about so I will not converse any further. " You can't do math you idiot!" "I have been a mixed martial artist for six years" " I don't want to fight I'm out of here"

  • [-]
  • Sykotik
  • 7 Points
  • 06:09:25, 26 January

I worked masonry for over a decade, physical activity and I are well acquainted. I just don't suffer fools. When you're an adult you tend to leave that high school shit behind. Call me anything you like if it makes you feel better though. I won't think about you ever again after a few minutes but you have to live with being this stupid for the rest of your life so go on and get it out if it makes you feel better.

  • [-]
  • psychobilly1
  • 7 Points
  • 06:47:27, 26 January

Oh man, that was actually physically painful to read.

Did you really just pull the "fight me IRL" card?

  • [-]
  • firenapkins
  • -8 Points
  • 06:55:16, 26 January

well..... would you? would you fight me IRL? obviously the answer is no. I'm just saying think about that for a minute.... you are a "man"? no.... you are not a man... you are a male. You are a person. You have no physical attributes that make you a man. You can read, you are smart, you know math and can make comments on reddit. You have decimals and maybe a penis. You are not a "man". I however... can comfortably say, " I am a man". When women look at you, they see a nerd or a boy or a geek. When they look at me they wet their panties and go "oooohhhh fuck, who is that man???"

  • [-]
  • psychobilly1
  • 6 Points
  • 07:04:19, 26 January

Everything you say is just solid gold, I'm serious. What makes it even better is that all of this stuff is coming from a guy who plays Skyrim and Final Fantasy and tries to tell other people that they are geeks or nerds.

  • [-]
  • biggiantcalifornian
  • 5 Points
  • 06:01:36, 26 January

Ooo big tough guy. Thats how you make yourself look good, threaten someone over the internet. Where is that going to get you? No where, unless looking like a retard is a destination you desire.

  • [-]
  • firenapkins
  • -9 Points
  • 06:21:58, 26 January

Ooo but you're the big smart guy who is so good at math and decimals you can make comments about the verizon imbecile not being quite clear on decimals and that makes you oh so much better than me. Where is that going to get you sir? No where. If I come to your house and decide I'm going to kick the shit out of you and take all your money and fuck your girlfriend, there is nothing you can do. Maybe you can yell out some math equations at me. Then which one of us is going to look retarded?

  • [-]
  • biggiantcalifornian
  • 5 Points
  • 06:34:18, 26 January

>Ooo but you're the big smart guy who is so good at math and decimals you can make comments about the verizon imbecile not being quite clear on decimals and that makes you oh so much better than me.

Like i said before, my understanding of basic math doesnt make me a better person. Just like coloring inside the lines doesnt make me a better person.

You not being able to do basic arithmetic makes you the dumber person, it doesnt make me a genius.

>No where. If I come to your house and decide I'm going to kick the shit out of you and take all your money and fuck your girlfriend, there is nothing you can do. Maybe you can yell out some math equations at me. Then which one of us is going to look retarded?

Idk man, because thats never going to happen. First of all, what i can do is whoop your ass, shoot you in the chest, and have you arrested for rape. Are you smart enough to understand that? And second, which one of us is going to look retarded? Um, you. You would look retarded. For thinking you can assault and rape someone because I pissed you off over the internet. You'd look retarded all the way to prison, after getting out of the hospital bed you were put in.

  • [-]
  • 200InchBiceps
  • 3 Points
  • 06:41:58, 26 January

Still you because you're the one freaking out and acting as if physically threatening strangers over the internet makes you look good.

  • [-]
  • biggiantcalifornian
  • 7 Points
  • 06:02:23, 26 January

No no, its actually definitely third grade math. Decimal place, third grade. Currencies, third grade.

Are you yourself having trouble grasping this concept? Do you get decimal places and fractions bud?

Why do you have to be trained for this? If this particular rep isnt qualified to change his bill, all he would have to do is say "oh hey, i understand basic arithmetic, and I see how those two numbers are not the same, let me transfer you to someone that can fix your bill". Him not being trained to handle the charges on peoples bills has nothing to do with this. Because hes not trained for that, are customers just not able to dispute charges? No! The rep that cant do that is supposed to transfer him to someone that can. But instead, his massive stupidity is preventing that from happening

  • [-]
  • firenapkins
  • -8 Points
  • 06:11:54, 26 January

Are you having trouble grasping the concept that some people just do not give a single fuck about math and decimal places and currencies? Are you not grasping the fact that some people enjoy art or music or geometry or agriculture or violin or snowboarding or a million other things? Don't be a fuck head. Not everyone gives a shit or even remembers math. Watch a Joe Rogan special. He says it best he doesn't even know how to really fucking divide. Just because you do is great, we need people like you. But don't act like your understanding of math makes you better than anyone else, because if we meet in real life and you start talking shit to me about not knowing math I'm going to give you a nap. I'm going to put you to sleep. Then you can use your decimal knowledge to figure out how long you were out and how much of your pants you pissed. Get it?

  • [-]
  • biggiantcalifornian
  • 7 Points
  • 06:29:32, 26 January

>Are you having trouble grasping the concept that some people just do not give a single fuck about math and decimal places and currencies?

Umm yea actually I cant grasp that concept at all. You arent concerned about math or currencies? You arent concerned with basic math, like how to make fucking change for a $20? Holy fuck, youre not even qualified to be a cashier. That is pathetic. "Oh your purchase is $14.76...? And you're paying with a $20? Ummm sorry I dont concern myself with math or currencies". How do you manage your finances? Or are you still living at home in mommys basement? Theres a difference between concerning yourself with math, and being able to do the basic arithmetic that life requires. Fucking idiot.

>Are you not grasping the fact that some people enjoy art or music or geometry or agriculture or violin or snowboarding or a million other things?

What the fuck? Yea sure I like music and snowboarding but that doesnt mean I dont have enough brain power left to also comprehend third grade math. How are any of those things mutually exclusive?

Oh and BTW, geometry requires quite a bit more math than understanding decimal places. If you cant convert between dollars and cents, you're gonna be all sorts of confused when they throw exponents in there.

>Don't be a fuck head.

Take your own advice

>Not everyone gives a shit or even remembers math.

...You dont remember that dollars ≠ cents? You actually have to think back and remember that they are two different things?

>Watch a Joe Rogan special. He says it best he doesn't even know how to really fucking divide.

I fucking guarantee you that joe rogan understands the difference between pennies and dollars.

>Just because you do is great, we need people like you. But don't act like your understanding of math makes you better than anyone else

No, it definitely does. Me understanding that $0.002 ≠ 0.002¢ doesnt make me a better person. You not understanding that makes you a worse one. Dumber, to be more specific.

>because if we meet in real life and you start talking shit to me about not knowing math I'm going to give you a nap.

If we met in real life I'd beat you and make you blow me faggot.

>I'm going to put you to sleep. Then you can use your decimal knowledge to figure out how long you were out and how much of your pants you pissed. Get it?

Haha do you realize how retarded you sound? Talking shit on the internet? God damn thats so fucking pathetic. Oh god that makes your argument so much better. Talk more shit like youre the fucking terminator, thatll sure make you seem less like a fucking idiot.

  • [-]
  • biggiantcalifornian
  • 5 Points
  • 05:55:34, 26 January

>this is about putting down someone who isn't as smart as you. This is about being an egotistical asshole and putting down someone else. This isn't funny or cool. This is a straight up "I'm smarter than you and I'll prove it on the internet" type video.

If someone is too stupid to do basic arithmetic why would they be allowed to work in a position that requires them to be proficient at math? Stupidity is not a free pass to do whatever you want. Should I apply for a job as an xray technician and then bitch about being put down because I was told I dont know what I'm doing? If you cant do basic math you shouldnt be put in the position to control peoples bills. Its as simple as that. And if you dont get that, you're just as stupid as the fucking idiot on the other end of that phone call.

The customer is calm the entire time. Should he just let it happen purely out of pity for the retard at verizon? So if im nice I can rob people? How about I get a job as a bank teller and just start moving around decimal places. "Dont correct me or you're an asshole! Its not my job to do math i just take deposits and make withdrawals! That has nothing to do with math!"

  • [-]
  • WateringMyPrivilege
  • 1 Points
  • 10:37:16, 26 January

If you don't want to be treated like a moron, don't be a moron.

  • [-]
  • Xsi_n
  • 4 Points
  • 08:29:24, 26 January

... I don't know if you're trolling, or just extremely stupid.

  • [-]
  • biggiantcalifornian
  • 8 Points
  • 05:52:54, 26 January

Haha are you fucking kidding me? Hes not trained to understand this? Hes not a math genius? This is fucking 3rd grade math you dumbass! If you have to be trained to do this math, you should be sent to a home for the mentally disabled.

>If you can't afford your cell phone or don't agree with the charges

He agreed to one charge and they decided to give him another charge entirely! They told him the rate was .002 cents per kilobyte, and he was charged .002 dollars per kilobyte. His bill was 100 times larger than they quoted him for! How would you like it if next month your cell company just decided they were going to multiply your bill by 100?

God i dont think I have ever met someone as stupid as you are. Fuck everyone who upvoted this? Jesus I'm making two new accounts to upvote it a few more times. Youre quite possibly the dumbest human being i have ever met. Fuck anyone that cant do basic 3rd grade math....

Yeaaaa you might as well just delete this account and start over. Im gonna tag you as $0.002 = 0.002¢

  • [-]
  • TastyBrainMeats
  • 3 Points
  • 08:32:03, 26 January

Perhaps, if you don't want to do math at your job, you should find a job that doesn't require you to do math.

Not exactly rocket surgery.

  • [-]
  • firenapkins
  • -3 Points
  • 08:35:07, 26 January

well sir you are the forty second retard to make the dumbest comment of the day. You are obviously an idiot and I feel bad for you. What does it feel like to be such a pussy ya dumb bitch?

  • [-]
  • TastyBrainMeats
  • 4 Points
  • 08:37:24, 26 January

Aw, so cute! You really don't realize people are laughing at you, do you, honey?

  • [-]
  • That_Russian_Guy
  • 1 Points
  • 10:26:02, 26 January

Understanding 4th grade math=literally Einstein.